$floatcFile = "/www/wwwroot/xin_floatAdc.txt"; 军工霸业(止天戈)_第1213章 全国售后服务联保协议(2 / 2)_军工霸业最新章节免费阅读无弹窗_新笔趣阁

第1213章 全国售后服务联保协议(2 / 2)

军工霸业 止天戈 0 字 2021-09-27

“所为的全国联保服务协议,那就是让我们所有地区的代理商都签署一份协议,从而实现“一地购机,全国保修“的服务目标。从而解决了用户“有地方维修和就近方便维修“问题。过去,消费者购机必须遵循哪里买,就要在哪里保修的原则,这使消费者感到极为不便,而且根本无法保证机器的正常保修。然而,实行联保之后,消费者不管在哪购买的机子,都可以就近选择一个定点维修站保修。”

江总,如果是按照您所说的这样,那么怎么解决因为这个夸商户,跨地区品台所造成的额外费用。另外,怎么才能避免这种操作中的所遇到问题,比如冒充为维修资格,和以次充好套取利益的这种情况发生。姚洋再次问道。

而针对姚阳的这两个问题,在做的仲若都点点头,显然这两个问题也是仲若所关注的。而江晨呢对于这样的问题也早已经准备好了,只见他冲着姚阳微笑道:“这位同志的问题提的非常好,这两个问题的确也是大家最为关心的,也是我想想大家说清楚的。首先第一个问题,费用方面,针对维护方面,在保修期之内,因为非人为原因所发生的故障所维修的费用则是有生产商也就是我们承担,而因为人为情况所造成的维修费用,在保修期内,人工费还是由生产商负责,至于零部件的更换维修费用则是由客户自行承担。超出保修期,所以的维修费用则是全部由客户负责。至于所牵扯到的商户结算,则是可以先集中起来,道一定的时间来集中结算一次,这可以是一年,也可以是一个季度。”

“针对第二个问题,那就是防伪方面的问题,怎么样才能让所有的经销商都能判断真伪呢。我们也有相关的解决方案,这个就是条形码,从我们公司所销售出去的每一部手机,我们都会配属一个它专有切独一无二的条形编码,这个条形编码将会可以随时通过电话进行查询,用户想要机械能售后维护的时候只需要拿着这个条形码去店铺就行了,店铺会根据这个条形码来判断用户手中的手机是否是正品,或者说是从我们整个代理体系中销售出去的产品,这也也方便每个店铺进行售后服务,避免了不必要的损失。另外在我们销售出去的每一部手机里面,所以的重要零部件,我们都会有独立的编码的,这个编码也是可以查询的,这又是一重保护。再一个呢就是保修单了,所有店铺在销售手机出去后都会附带一张已经填好并盖章的保修单,这个保修单也是有存根的,可以随时进行查询的。”

“有人可能会任务这个售后服务体系是不重要的,也是没必要的,因而很不重视。但是我想要告诉大家,一件产品的好坏,有百分之五十体现在这件产品本身的质量上,而另外百分之五十就在售后服务上。而现在市场商业运营,最有发展前景的就是这个售后服务体系。它既是我们这些做企业做经营的联系,也是我们在市场上站稳脚跟的利器。”

啪啪啪啪、、、江晨的话一完,众人纷纷鼓起掌来。

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